Apartments in building No. 1 in Bishkek's 10th microdistrict are cold, and no hot water comes from the taps. According to local resident Irena, the situation has persisted for three weeks.
Service promises vs. reality
Citizens tried to resolve the issue through the municipal enterprise Bishkekteploenergo and filed complaints via the My City app. However, according to Kaktus.media, the responses received from the enterprise do not match reality.
"One response stated that specialists had eliminated the cause of the lack of hot water. Another mentioned that commissioning works were underway and promised to restore heating within the day. However, neither heating nor hot water supply has been restored."
During recent appeals to Bishkekteploenergo, residents were given various explanations. Initially, they were told that a commission was working and would soon reach their building, but later they were told that there was no electricity in the boiler house.
Residents' demands
People are demanding that the responsible agencies clarify the true reasons for the prolonged absence of utility services and provide specific deadlines for when heat and hot water will return to the building.
