Chairman of the Cabinet of Ministers Adylbek Kasymaliev signed a resolution expanding the powers of the Ministry of Economy and Commerce in the field of services for the population. The changes are aimed at simplifying citizen interaction with the state and digitalizing processes.
Proactive Format and Outsourcing
The main innovation will be the implementation of a proactive service delivery mechanism. This means creating a legal framework where certain services will be provided to citizens automatically, without the need for them to independently contact government agencies.
In addition, the agency will gain the right to determine the procedure for outsourcing part of the state and municipal functions to private companies and non-governmental organizations. The Ministry of Economy will also approve the Unified Register of Services and verify the justification for providing certain services on a paid basis.
Quality Control and Digitalization
The Ministry will take over the monitoring of accessibility and timeliness of service. To assess the quality of government agency performance, digital feedback services are planned to be used. Control over maintaining the priority of the digital format for service provision will also be ensured.
Context
The changes are being made to the resolution dated November 15, 2021, No. 250 "On Issues of the Ministry of Economy and Commerce of the Kyrgyz Republic." The new rules will enter into force on October 21, 2026.
