The new rules are aimed at optimizing the process of handling requests received through digital channels. According to the presidential administration, the law is intended to simplify interaction between citizens and state structures.
How electronic appeals will work now
According to the adopted changes, state bodies and local self-government bodies are required to consider appeals received through official websites, the state electronic messaging system, other information systems, or official email.
- The response to an electronic appeal is generated in the electronic document management system
- The document is signed with an electronic signature
- The response is sent to the email address specified by the citizen
- In the absence of a specified address, the response is sent to the sender's address via the government agency's official mail
An important clarification is the rule for working with paper mail: if a citizen requests in their inquiry that the response be sent to a physical postal address, the agency is obliged to prepare and send the document only in written form.
Responsibilities of officials
The law imposes an obligation on government bodies, local self-government bodies, and their officials to inform citizens of the results of the review of appeals and the decisions made on them.
Context
The Law "On Amending the Law of the Kyrgyz Republic 'On the Procedure for Considering Citizens' Appeals'" was previously adopted by the Jogorku Kenesh on October 15, 2026.
